From grog@lemis.com Tue Apr  6 19:40:26 2004
Date: Tue, 6 Apr 2004 19:40:26 +0930
From: Greg 'groggy' Lehey <grog@lemis.com>
To: Lightspeed Panel <lauren@au.lightspeedpanel.com>,
	web.support@uk.millwardbrown.com
Cc: Greg Greg <newspoll@lemis.com>
Subject: Re: Lightspeed Survey - Food Survey #18
Message-ID: <20040406101026.GB10958@wantadilla.lemis.com>
References: <14191266.1081158168088.JavaMail.lswain@XPTEST> <20040406100245.GD23860@wantadilla.lemis.com>
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Organization: LEMIS, PO Box 460, Echunga SA 5153, Australia
Phone: +61-8-8388-8286
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On Tuesday,  6 April 2004 at 19:32:45 +0930, Greg Lehey wrote:
> [Format recovered--see http://www.lemis.com/email/email-format.html]
>
> Single line paragraphs.
>
> On Monday,  5 April 2004 at 10:42:48 +0100, Lightspeed Panel wrote:
>> Dear $panelPersonal.getFirstName(),
>>
>> There is still time for you to participate in Food Survey #18.  We
>> really need to finish this survey today. It will take you about 20
>> minutes.  If you complete it, you will earn 10 entries into this
>> month's $500 Lightspeed Prize Draw.
>>
>> If you screen out after the first few questions, you will receive 5
>> entries into this month's $500 Lightspeed Prize Draw.
>>
>> To participate:
>> 1.  Go to: http://au.lightspeedpanel.com
>> (If you cannot access the link above, copy and paste it or type it
>> into your browser, which is the space at the top of your Internet
>> screen where you enter web addresses, and press "Enter.")
>> 2.  Sign in using your email address and password
>> 3.  On your Members page, find the link to "Food Survey #18"
>
> I get:
>
>   Checking for scripting capability, and browser/operating
>   system......
>
>   If you are not diverted in the next 10 seconds then your browser is
>   not able to support this survey - this may be because you have
>   scripting disabled on your browser, your browser is very old, you
>   are not using a Windows operating system, or your browser is not
>   Netscape or Microsoft Internet Explorer.
>
> I find it unbelievable that you should restrict your surveys to people
> who fulfil these criteria.  What kind of objectivity is that?  If this
> is really a requirement, you have completely blown any credibility you
> might have had.

I have spent a little more time investigating this problem.  The
limitations are imposed by your software:

  n=navigator;
  u=n.userAgent;
  if((u.indexOf('Win')!=-1||u.indexOf('Windows')!=-1)&&parseInt(n.appVersion)>3&&(n.appName=='Netscape'||((n.appName=='Microsoft
  Internet Explorer')&&u.indexOf('Opera')==-1)))
    {
    window.location.href='../scripts/mrwebpl.dll?start&' +
  'panelID=a543&surveyID=18&batchNo=4&project=B3qmw' + '&id=a543';
   }

This is effectively saying: "If you are not using Microsoft "Windows",
and you're not using Netscape, Microsoft "Internet Explorer" or Opera,
we don't want to know about your opinions.

This is unbelievable for a market research organization.  I shall put
this analysis up on my web diary
(http://www.lemis.com/grog/diary.html) tomorrow morning unless I get a
very good explanation.

Greg Lehey
--
Note: I discard all HTML mail unseen.
Finger grog@lemis.com for PGP public key.
See complete headers for address and phone numbers.

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