







                                                              Greg Lehey
                                                              PO Box 460
                                                              Echunga SA 5153
                                                              Australia
                                                              8 October 2004

                    AAPT Ltd
                    Locked Bag 311
                    Silverwater NSW 1811








                                       Account 27689545

                 Dear Sirs,

                 In  late  August  of  this year I received a phone call from
                 somebody who claimed to be an employee of yours and who  of-
                 fered  me a 30% discount across the board on my current Tel-
                 stra phone connections.  This sounded reasonable to me, so I
                 agreed, and was forced to make five recordings accepting the
                 terms, but without any statement relating to the conditions.
                 I  was  told  that  I  could opt out at any time, and that I
                 would receive detailed documentation in the mail, so I  con-
                 sidered this to be a worthwhile risk.

                 A  few  days later I received the documentation in the mail.
                 It bore no resemblance whatsoever to what had been  promised
                 on the phone.  Shortly later, a supervisor of some form con-
                 tacted me and asked me if I was happy.  I stated my problem,
                 and he confirmed that the original agent had been lying.  He
                 clarified your offerings, and I said that I was prepared  to
                 continue with the contract for the immediate future.

                 Two  days  later  I received a call from another person, who
                 apparently knew nothing  about  the  previous  conversation.
                 She told me that my contract had not been approved, and that
                 I would have to re-record the contract.  I asked he to  find
                 out  who the other person was.  It proved to be her supervi-
                 sor.  On re-recording the contract, I tried to state what  I
                 understood,  but  was  told that that is not allowed.  Given
                 that this was the problem with the original contract, I  was
                 not  prepared to go into any contract that did not spell out
                 the conditions.  I told her that I was no longer  interested
                 in  your service.  Her supervisor subsequently faxed me some
                 forms to fill out, but I am still not interested.

                 After this point I discarded the notes I had made, and  also












                 the  fax, so I am not able to tell you the names of the peo-
                 ple involved.  The original recordings include the  name  of
                 the agent, however, so I presume you will have no difficulty
                 establishing the identity of the people in question.

                 Today I have received a bill for $201.28 for a  little  over
                 one  month.   This  is  significantly higher than my Telstra
                 bill.  I contacted your billing enquiries  line  and,  after
                 fighting  my  way  past  your  brain-dead  voice menu (which
                 didn't offer me the choice of talking about my contract),  I
                 spoke  to  Simone,  who  stated that she was not prepared to
                 cancel the alleged contract.  She  expected  me  to  do  the
                 work.

                 I find:

                 o You  do  not have a valid contract to supply me with tele-
                 phone services.  The original  recordings  were  done  in  a
                 fraudulent manner.

                 o This  matter  has  caused  a  considerable amount of work,
                 which I can well do without.  I am not prepared to waste any
                 more time on it.

                 o Your  bills  are  misleading.   All  prices, including the
                 right-hand column, are without GST.  Only the  sums  at  the
                 bottom include GST.

                 o The  prices appear to be higher than I would have had with
                 Telstra.

                 o You appear also to have cancelled my long-distance service
                 with NewTel.  This was never agreed to and was not my inten-
                 tion.  From a purely formal standpoint, this service was  in
                 the  name of my wife, so neither you nor I had any authority
                 to change it.

                 o More than ever, I don't want to have anything to  do  with
                 you.   You are disorganized, and your business practices en-
                 courage fraud.

                 I call on you to:

                 o Reinstate my telephone  service  as  it  was  before  your
                 fraudulent sale of your services.

                 o For  each item on the bill, send me a detailed description
                 of what I would have paid if I had remained with Telstra and
                 NewTel.

                 o Confirm  by  close of business on Monday, 11 October 2004,
                 that you will perform these tasks.  I will be leaving for an
                 extended journey to Europe after that.













                 I  shall not pay this bill until my services have been rein-
                 stated.  If I have to  perform  this  task  myself,  I  will
                 charge  the  sum of $55 per hour or $1.50 per minute for the
                 time it involves.  If you do not provide  me  with  detailed
                 and  easy-to-read  comparison between your charges and those
                 of Telstra, I will pay pro rata the  average  price  that  I
                 have paid for the last full three months of Telstra service.

                 I consider your actions to be criminal and reserve the right
                 to press charges against you.  You will understand that, al-
                 though I am prepared to talk on the phone, that I require  a
                 written response for anything of importance, which most cer-
                 tainly includes this letter.

                 Sincerely






                 Greg Lehey





































